Terms of Service

1. Who We Are

Vairos is operated by Vairos LLC, a Colorado limited liability company with its principal office at 2360 Miner Lane, Louisville, CO 80027 (“Vairos,” “we,” “us,” or “our”).

2. Acceptance of Terms

By accessing or using vairos.ai (the “Site”), submitting a demo request, or using any Vairos software or service (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy.

If you are using the Services on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” and “your” refer to both you individually and the entity.

3. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to use the Services. The Services are intended for licensed medical spa, aesthetic practice, and wellness business operators, and for individuals who represent such businesses.

4. Description of Services

Vairos is a software-as-a-service platform for medical spa and aesthetic practice operators. Features may include scheduling and booking, electronic medical records, point-of-sale, payroll, multi-location management, communications, and AI-assisted workflows. The specific features available to you depend on your subscription plan and configuration.

At present, the Services are in limited release. Access to the product itself is granted on a case-by-case basis. The Site (vairos.ai) is publicly available and does not require an account to browse.

5. Accounts

If you create an account to use the Services:

• You must provide accurate, complete, and current information
• You are responsible for safeguarding your login credentials
• You are responsible for all activity that occurs under your account
• You must notify us promptly if you suspect unauthorized access

6. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorized access to any part of the Services or to systems connected to the Services
• Interfere with or disrupt the Services or servers connected to the Services
• Reverse engineer, decompile, or attempt to extract source code from the Services
• Use the Services to transmit harmful, fraudulent, or deceptive content
• Use automated systems (bots, scrapers) to access the Services without our written permission
• Resell, sublicense, or redistribute the Services without our written agreement

7. Customer Content and Data

You retain ownership of all data and content you submit to or create within the Services (“Customer Content”). You grant Vairos a limited, non-exclusive, worldwide license to process Customer Content solely to provide, maintain, and improve the Services for you.

You represent that you have all necessary rights, consents, and authorizations to submit Customer Content to the Services, and that Customer Content does not violate any law or third-party right.

8. Protected Health Information

If you use the Services to process Protected Health Information (PHI) as defined under HIPAA, you must enter into a Business Associate Agreement (BAA) with Vairos before transmitting PHI through the Services. Use of the Services for PHI without a signed BAA is prohibited and is your responsibility.

Do not submit PHI through the vairos.ai website, including contact forms and demo requests.

9. Fees and Payment

Use of the Site is free. Paid product subscriptions are governed by separate order forms or subscription agreements that specify pricing, billing terms, and renewal.

For paid Services: all fees are non-refundable except as expressly provided in your subscription agreement or as required by law. Late payments may incur interest and suspension of access.

10. Intellectual Property

Vairos, the Vairos name and logo, the Site, and all software, designs, text, graphics, and other content provided by Vairos are protected by copyright, trademark, and other intellectual property laws. Except for rights expressly granted in these Terms, we reserve all rights.

You may not use the Vairos name, logo, or branding without our prior written consent, except as required for fair use, such as factually describing your use of the Services.

11. Third-Party Services

The Services may integrate with third-party products (such as Stripe for payments, Twilio for messaging, and others). Your use of those products is subject to their respective terms and privacy policies. Vairos is not responsible for third-party services.

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

VAIROS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. VAIROS IS NOT A MEDICAL PROVIDER AND DOES NOT PROVIDE MEDICAL ADVICE. The Services are a tool to assist medical and aesthetic practices operated by licensed professionals; clinical decisions remain the responsibility of those professionals.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VAIROS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.

VAIROS’S TOTAL LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO VAIROS IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR USD $100 IF YOU HAVE NOT PAID VAIROS.

14. Indemnification

You agree to indemnify and hold harmless Vairos, its officers, employees, and agents from any claim, demand, damages, or expense (including reasonable attorneys’ fees) arising from your use of the Services, your violation of these Terms, or your violation of any law or third-party right.

15. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or if we discontinue the Services. You may stop using the Services at any time.

Provisions that by their nature should survive termination will survive, including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any dispute arising from these Terms or the Services shall be resolved exclusively in the state or federal courts located in Boulder County, Colorado, and you consent to the jurisdiction of those courts.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we will provide notice by email (to users who have given us their email) or through a prominent notice on the Site. Your continued use of the Services after the changes take effect constitutes acceptance of the updated Terms.

18. Entire Agreement

These Terms, together with the Privacy Policy, the SMS Terms, and any applicable subscription agreement or order form, constitute the entire agreement between you and Vairos regarding the Services, and supersede any prior agreements between you and Vairos on the same subject.

19. Contact

Questions about these Terms? Contact us at:

Vairos LLC
2360 Miner Lane
Louisville, CO 80027
Email: hello@vairos.ai