Privacy Policy

This Privacy Policy describes how Vairos LLC (“Vairos,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit vairos.ai, submit a demo or contact request, or otherwise interact with our website and services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

Information you provide to us

When you submit a demo request, contact form, or otherwise communicate with us, we collect:

• Name
• Email address
• Mobile phone number (only if you provide it and opt in to SMS)
• Business name and role
• Any other information you choose to include in messages to us

Information collected automatically

When you visit vairos.ai, we automatically collect limited technical information, including:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website or source
• Device type and operating system

We use this information only to understand aggregate site usage, diagnose problems, and improve the Services. We do not use it to build individual profiles for advertising purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to demo requests, inquiries, and support questions
• Send SMS messages that you have explicitly opted in to receive
• Send transactional emails related to your requests or account
• Improve and secure the Services
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for behavioral advertising.

3. SMS / Text Messaging

If you provide your mobile phone number and check the SMS consent box on our website, you are opting in to receive text messages from Vairos. The specifics of our SMS program:

• Program name: Vairos
• Program purpose: demo request follow-ups, account notifications, and product updates
• Message frequency: varies
• Message and data rates may apply
• You can opt out at any time by replying STOP to any message
• For help, reply HELP or email hello@vairos.ai

Full SMS program details are available in our SMS Terms.

4. How We Share Information

We share limited information only in the following circumstances:

Service providers (subprocessors)

We use trusted third-party service providers to operate the Services. These providers process data on our behalf under contractual obligations to protect it:

Legal and safety

We may disclose information if required by law, subpoena, or court order, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers

If Vairos is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.

5. Data Retention

We retain personal information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Demo request data is typically retained for 24 months. SMS opt-in consent records are retained for at least 4 years in accordance with carrier compliance requirements.

6. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

• Right to access the information we hold about you
• Right to correct inaccurate information
• Right to request deletion of your information
• Right to opt out of SMS messages (reply STOP) and marketing emails (use unsubscribe link)
• Right to data portability, where applicable

To exercise these rights, email hello@vairos.ai. We will respond within 30 days.

7. Protected Health Information (PHI)

Vairos is a software platform intended for use by licensed medical spa and aesthetic practice operators. Our platform, when used by a covered entity or business associate under HIPAA, may process Protected Health Information. We enter into Business Associate Agreements (BAAs) with customers who require them, and we implement administrative, physical, and technical safeguards consistent with HIPAA requirements.

This website (vairos.ai) does not collect PHI. Please do not include PHI in contact forms or demo requests. If you need to discuss PHI, contact us first to arrange a secure channel.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit and at rest, access controls, and routine security reviews. No system is perfectly secure, and we cannot guarantee absolute security, but we work to protect your data to the standard a reasonable business in our industry would apply.

9. Children’s Privacy

The Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact hello@vairos.ai and we will delete it.

10. International Users

Vairos operates in the United States. If you access the Services from outside the US, you understand that your information will be transferred to and processed in the United States, which may have data protection laws different from those in your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated via email to users who have provided us with their contact information, or through a prominent notice on the Services.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Vairos LLC
2360 Miner Lane
Louisville, CO 80027
Email: hello@vairos.ai